Returns & Exchanges

MIDAS Returns & Exchanges Policy

Last updated: June 2026

Overview

We want every MIDAS customer to be completely satisfied with their Royal Oak Offshore rubber strap. If for any reason you are not happy with your purchase, we offer a straightforward 14 day returns and exchanges policy. Please read the following carefully before initiating a return.

1. Returns eligibility

We accept returns and exchanges within 14 days of the delivery date. To be eligible for a return or exchange, your item must meet all of the following conditions:

The strap must be completely unused and in brand new condition. The strap must be returned in its original packaging. The strap must not show any signs of wear, fitting, stretching or contact with a watch case. We reserve the right to reject any return where the product shows signs of use. Our decision regarding the condition of returned items is final.

2. Exchanges

If you would like to exchange your strap for a different colour or size, please contact our customer services team within 14 days of delivery. Exchanges are subject to stock availability. Any price difference between the original item and the replacement will be charged or refunded accordingly.

3. Bundle returns

If you purchased a bundle of multiple straps, returns are accepted on individual items within the bundle. Refunds for partial bundle returns will be calculated pro rata based on the number of straps being returned, minus any bundle discount applied to the straps you are keeping. The bundle discount will be recalculated at the point of return.

4. Return shipping

The buyer is responsible for all return postage costs. We strongly recommend using a tracked and insured shipping service as we cannot accept responsibility for items lost or damaged in transit back to us. We will not process a refund for any item that does not arrive back to us in a satisfactory condition due to inadequate packaging or an untracked service.

5. Import fees

If you are returning an item from outside the United Kingdom, you are responsible for any UK import duties, taxes or customs fees that may be applied to the returned parcel on entry to the UK. These charges are outside our control and will be deducted from your refund if incurred.

6. Non-returnable items

The following items cannot be returned or exchanged. Items that have been used, worn or fitted to a watch. Items returned without a valid return authorisation number. Items returned after the 14 day return window has closed. Items not in their original packaging.

7. Refund processing

Once we have received and inspected your return, we will notify you by email of the outcome. If your return is approved, your refund will be processed to your original payment method within five to seven working days. Please note that your bank or payment provider may take additional time to process and post the refund.

8. How to return — step by step

Follow these steps to initiate a return or exchange:

Step 1 — Contact customer services
Contact our customer services team within 14 days of delivery via WhatsApp or email. Do not return any item without contacting us first.

Step 2 — Obtain a return authorisation number
Our team will review your request and issue you with a unique return authorisation number. This number must be included with your return. Returns received without a valid authorisation number will not be processed.

Step 3 — Obtain the return address
Our customer services team will provide you with the correct return address at the time of authorisation. Do not use any address previously used by MIDAS as return addresses may change. Always confirm the current return address with our team before shipping.

Step 4 — Ship your item
Package your strap securely in its original packaging, include your return authorisation number clearly inside the parcel, and ship using a tracked and insured service. Keep your proof of postage until your refund has been confirmed.

Step 5 — Receive your refund or exchange
Once your return has been received and inspected, we will process your refund or dispatch your exchange item within five to seven working days.

9. Contact customer services

To initiate a return or exchange or for any questions about this policy, please contact our customer services team:

WhatsApp: Chat with us on WhatsApp
Email: via our Contact page at midasstraps.com

Our team aims to respond to all enquiries within one working day.

10. Your statutory rights 

This returns policy does not affect your statutory rights as a consumer under UK law, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.